Privacy Policy

1. Introduction

I-BEAUTY & CO (“we”, “us”, or “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ibeautyco.my or make a purchase from us.

By using our website, you consent to the collection and use of your personal data as described in this policy. Please read this policy carefully.

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, phone number, billing and delivery address
• Transaction Information: Details of products purchased, payment method used, and order history
• Technical Information: IP address, browser type and version, device type, and cookies
• Communication Information: Any messages, enquiries, or feedback you send to us via email, WhatsApp, or our contact form

3. How We Use Your Information

• To process and fulfil your orders, including delivery and payment processing
• To create and manage your account on our website
• To communicate with you about your orders, enquiries, or complaints
• To send you promotional offers, newsletters, and product updates (only if you have opted in)
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations under Malaysian law

4. Sharing of Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party companies who assist us in operating our website, processing payments (e.g. Fiuu), or delivering your orders (e.g. J&T Express)
• Legal Requirements: Where required by Malaysian law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of company assets

5. Cookies

Our website uses cookies to enhance your browsing experience. We use the following types:

• Essential Cookies: Required for the website to function (e.g. shopping cart, login sessions)
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to show relevant advertisements (only with your consent)

You can manage your cookie preferences via the cookie banner on our website or through your browser settings.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption to secure all data transmitted between your browser and our server.

7. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate or incomplete data
• Withdraw your consent for us to process your data (where applicable)
• Request that we cease using your data for direct marketing purposes

8. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Customer order records are typically retained for 7 years in accordance with Malaysian accounting regulations.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: