Returns & Refunds

Return Eligibility

We accept returns within 3 days of receiving your order, provided the following conditions are met:

• The item is unopened and unused
• The item is in its original packaging with all seals intact
• You have proof of purchase (order confirmation email)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• A clear photo of the damaged or incorrect item
• A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

Please contact us before sending any items back. Do not return items without prior approval as they may not be accepted.

• WhatsApp us at 03-6145 0133 or email support@ibeautyco.my
• Provide your order number and reason for return
• Once approved, we will provide the return address
• Pack the item securely and send via a trackable courier

Refund Process

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
• Approved refunds will be processed to your original payment method within 7 business days
• Please note that your bank or payment provider may take additional time to reflect the refund

Shipping Costs for Returns

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost
• For all other returns, shipping costs are borne by the customer
• Original shipping fees are non-refundable